ePLDT launches cloud-based phone system service
ePLDT recently launched a new, cloud-based phone system called ePLDT Calling for Microsoft Teams, which allows businesses to combine their communication and collaboration systems in a single platform. As businesses have implemented work-from-home setups at the onset of the pandemic, many had faced challenges around operational inefficiencies brought by the sudden pressure to adopt systems that optimize remote working arrangements. This influx of business applications have thus resulted in largely disconnected legacy and digital platforms. Organizations caught in this siloed approach (those with disjointed communication and collaboration systems) are predisposed to users toggling from one system to another, which consumes more time and could possibly cause customer dissatisfaction due to simple miscommunication rising from seemingly mundane oversights such as unattended calls and queries and mishandled requests. In addition, such disparate setups lack operational insights where busines
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